Support: Tickets: New
Trouble tickets are generally answered 9AM - 5PM EST, weekends and holidays excluded. Even though we try our best to assist you quickly, please allow 24-48 hours to hear back from us.
USER
=>
apache
, HOME
=>
/usr/share/httpd
, FCGI_ROLE
=>
RESPONDER
, REDIRECT_HTTP_AUTHORIZATION
=>
, REDIRECT_UNIQUE_ID
=>
ZQzHEnWa2jSvwe-jwfP84QAAAAs
, REDIRECT_SCRIPT_URL
=>
/support/ticket/new
, REDIRECT_SCRIPT_URI
=>
https://ielab.info/support/ticket/new
, REDIRECT_HTTPS
=>
on
, REDIRECT_STATUS
=>
200
, HTTP_AUTHORIZATION
=>
, UNIQUE_ID
=>
ZQzHEnWa2jSvwe-jwfP84QAAAAs
, SCRIPT_URL
=>
/support/ticket/new
, SCRIPT_URI
=>
https://ielab.info/support/ticket/new
, HTTPS
=>
on
, HTTP_X_FORWARDED_FOR
=>
44.201.72.250
, HTTP_X_FORWARDED_PROTO
=>
https
, HTTP_X_FORWARDED_PORT
=>
443
, HTTP_HOST
=>
ielab.info
, HTTP_X_AMZN_TRACE_ID
=>
Root=1-650cc712-0c667f6d6a0e6ef20f77efe5
, HTTP_USER_AGENT
=>
CCBot/2.0 (https://commoncrawl.org/faq/)
, HTTP_ACCEPT
=>
text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
, HTTP_ACCEPT_LANGUAGE
=>
en-US,en;q=0.5
, HTTP_IF_MODIFIED_SINCE
=>
Wed, 22 Mar 2023 03:36:53 GMT
, HTTP_ACCEPT_ENCODING
=>
br,gzip
, PATH
=>
/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin
, SERVER_SIGNATURE
=>
, SERVER_SOFTWARE
=>
Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.2k-fips mod_python/3.5.0- Python/2.7.5
, SERVER_NAME
=>
ielab.info
, SERVER_ADDR
=>
10.84.154.253
, SERVER_PORT
=>
443
, REMOTE_ADDR
=>
10.84.154.140
, DOCUMENT_ROOT
=>
/var/www/ielab
, REQUEST_SCHEME
=>
https
, CONTEXT_PREFIX
=>
, CONTEXT_DOCUMENT_ROOT
=>
/var/www/ielab
, SERVER_ADMIN
=>
root@localhost
, SCRIPT_FILENAME
=>
/var/www/ielab/index.php
, REMOTE_PORT
=>
42158
, REDIRECT_URL
=>
/support/ticket/new
, GATEWAY_INTERFACE
=>
CGI/1.1
, SERVER_PROTOCOL
=>
HTTP/1.1
, REQUEST_METHOD
=>
GET
, QUERY_STRING
=>
, REQUEST_URI
=>
/support/ticket/new
, SCRIPT_NAME
=>
/index.php
, PHP_SELF
=>
/index.php
, REQUEST_TIME_FLOAT
=>
1695336210.6867
, REQUEST_TIME
=>
1695336210
session.client.forwarded ⇒ 44.201.72.250
separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ 887431422ef1342c559c5796340bc8b2
tracker.ssid ⇒ 887431422ef1342c559c5796340bc8b2
tracker.rsid ⇒ 887431422ef1342c559c5796340bc8b2
session.token ⇒ ffb6f5868a6b5434e4629fe21c7de9d1
site 0.054 seconds (+0.054); 9.50 MB (+9.500) - afterInitialise
site 0.074 seconds (+0.020); 11.25 MB (+1.750) - afterRoute
site 0.096 seconds (+0.022); 14.75 MB (+3.500) - afterDispatch
site 0.105 seconds (+0.009); 15.25 MB (+0.500) - beforeRenderModule mod_custom (Hub Footer)
site 0.106 seconds (+0.001); 15.25 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
site 0.107 seconds (+0.000); 15.25 MB (0.000) - beforeRenderModule mod_collect (Collect)
site 0.108 seconds (+0.001); 15.50 MB (+0.250) - afterRenderModule mod_collect (Collect)
site 0.108 seconds (+0.000); 15.50 MB (0.000) - beforeRenderModule mod_menu (Community)
site 0.109 seconds (+0.001); 15.50 MB (0.000) - afterRenderModule mod_menu (Community)
site 0.109 seconds (+0.000); 15.50 MB (0.000) - beforeRenderModule mod_menu (Support)
site 0.110 seconds (+0.000); 15.50 MB (0.000) - afterRenderModule mod_menu (Support)
site 0.110 seconds (+0.000); 15.50 MB (0.000) - beforeRenderModule mod_menu (Analyse)
site 0.110 seconds (+0.000); 15.50 MB (0.000) - afterRenderModule mod_menu (Analyse)
site 0.110 seconds (+0.000); 15.50 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
site 0.115 seconds (+0.004); 15.75 MB (+0.250) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
site 0.115 seconds (+0.000); 15.75 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
site 0.136 seconds (+0.021); 16.25 MB (+0.500) - afterRenderModule mod_menu (Main Menu)
site 0.136 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_search (Search)
site 0.137 seconds (+0.001); 16.25 MB (0.000) - afterRenderModule mod_search (Search)
site 0.137 seconds (+0.000); 16.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
site 0.139 seconds (+0.002); 16.25 MB (0.000) - afterRenderModule mod_reportproblems (Trouble Report)
site 0.141 seconds (+0.002); 16.25 MB (0.000) - onAfterRender
site 0.143 seconds (+0.001); 16.25 MB (0.000) - sessionStore
SELECT data
FROM `jos_session`
WHERE `session_id` = 'da7629abd963fe5b9f79c4de5fa58f80'
DELETE
FROM `jos_session`
WHERE `session_id` = 'da7629abd963fe5b9f79c4de5fa58f80'
SELECT data
FROM `jos_session`
WHERE `session_id` = '887431422ef1342c559c5796340bc8b2'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_languages'
SELECT session_id
FROM `jos_session`
WHERE `session_id` = '887431422ef1342c559c5796340bc8b2'
LIMIT 1
INSERT INTO `jos_session`
(`session_id`,`client_id`,`time`,`ip`)
VALUES ('887431422ef1342c559c5796340bc8b2','0','1695336210','10.84.154.140')
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_members'
SELECT b.id
FROM `jos_usergroups` AS `a`
LEFT JOIN jos_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE `a`.`id` = '1'
SELECT *
FROM `jos_viewlevels`
SELECT folder AS type,element AS name,protected,params
FROM `jos_extensions`
WHERE `enabled` >= '1'
AND `type` = 'plugin'
AND `state` >= '0'
AND `access` IN ('1','1','4')
ORDER BY `ordering` ASC
SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
FROM `jos_menu` AS `m`
LEFT JOIN jos_extensions AS e
ON e.extension_id = m.component_id
WHERE `m`.`published` = '1'
AND `m`.`parent_id` > '0'
AND `m`.`client_id` = '0'
ORDER BY `m`.`lft` ASC
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_support'
SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
FROM `jos_template_styles`
INNER JOIN jos_extensions
ON jos_extensions.element = jos_template_styles.template
WHERE `jos_template_styles`.`client_id` = '0'
AND `jos_extensions`.`enabled` = '1'
AND `jos_extensions`.`type` = 'template'
AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
ORDER BY `home` DESC
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_tags'
SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
FROM `jos_support_acl_aros_acos` AS m
LEFT JOIN `jos_support_acl_aros` AS r
ON m.aro_id=r.id
LEFT JOIN `jos_support_acl_acos` AS c
ON m.aco_id=c.id
SELECT *
FROM `jos_users`
WHERE `jos_users`.`username` = NULL
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_search'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_users'
SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
FROM `jos_modules` AS `m`
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id
WHERE `m`.`published` = '1'
AND `e`.`enabled` = '1'
AND (`m`.`publish_up` IS NULL
OR `m`.`publish_up` <= '2023-09-21 22:43:30'
)
AND (`m`.`publish_down` IS NULL
OR `m`.`publish_down` >= '2023-09-21 22:43:30'
)
AND `m`.`access` IN ('1','1','4')
AND `m`.`client_id` = '0'
AND (`mm`.`menuid` = '84'
OR `mm`.`menuid` <= '0'
)
ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_content'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_categories'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_newsletter'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_groups'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_projects'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_answers'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_collections'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_blog'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_resources'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_wiki'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_citations'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_kb'
SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_media'
UPDATE `jos_session`
SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1695336210;s:18:\"session.timer.last\";i:1695336210;s:17:\"session.timer.now\";i:1695336210;s:24:\"session.client.forwarded\";s:13:\"44.201.72.250\";s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"887431422ef1342c559c5796340bc8b2\";s:12:\"tracker.ssid\";s:32:\"887431422ef1342c559c5796340bc8b2\";s:12:\"tracker.rsid\";s:32:\"887431422ef1342c559c5796340bc8b2\";s:13:\"session.token\";s:32:\"ffb6f5868a6b5434e4629fe21c7de9d1\";}',`time` = '1695336210',`ip` = '10.84.154.140'
WHERE `session_id` = '887431422ef1342c559c5796340bc8b2'
onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:21
onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:20
onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:21
onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:21
onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:113
onAfterInitialise — Method — plgSystemReferrerpolicy::onAfterInitialise → /core/plugins/system/referrerpolicy/referrerpolicy.php:21
onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:21
onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:21
onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:21
onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:21
onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:21
onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:21
onDisplay — Method — plgCaptchaImage::onDisplay → /core/plugins/captcha/image/image.php:56
onAfterDispatch — Method — plgSystemMobile::onAfterDispatch → /core/plugins/system/mobile/mobile.php:22
onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:60
onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:25
onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:21