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Debug Console

Close16 MBRequestSessionTimelineDatabase33Events17
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( USER => apache, HOME => /usr/share/httpd, FCGI_ROLE => RESPONDER, REDIRECT_HTTP_AU... Array(
USER => apache,
HOME => /usr/share/httpd,
FCGI_ROLE => RESPONDER,
REDIRECT_HTTP_AUTHORIZATION => ,
REDIRECT_UNIQUE_ID => ZimE6zIYr387lv7j2eRM4wAAAAc,
REDIRECT_SCRIPT_URL => /support/ticket/new,
REDIRECT_SCRIPT_URI => https://ielab.info/support/ticket/new,
REDIRECT_HTTPS => on,
REDIRECT_STATUS => 200,
HTTP_AUTHORIZATION => ,
UNIQUE_ID => ZimE6zIYr387lv7j2eRM4wAAAAc,
SCRIPT_URL => /support/ticket/new,
SCRIPT_URI => https://ielab.info/support/ticket/new,
HTTPS => on,
HTTP_X_FORWARDED_FOR => 3.128.199.210,
HTTP_X_FORWARDED_PROTO => https,
HTTP_X_FORWARDED_PORT => 443,
HTTP_HOST => ielab.info,
HTTP_X_AMZN_TRACE_ID => Root=1-662984eb-3b019333481640ae08021cbd,
HTTP_ACCEPT => */*,
HTTP_USER_AGENT => Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com),
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.2k-fips mod_python/3.5.0- Python/2.7.5,
SERVER_NAME => ielab.info,
SERVER_ADDR => 10.84.154.253,
SERVER_PORT => 443,
REMOTE_ADDR => 10.84.154.251,
DOCUMENT_ROOT => /var/www/ielab,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/ielab,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/ielab/index.php,
REMOTE_PORT => 46616,
REDIRECT_URL => /support/ticket/new,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/ticket/new,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1713997035.9547,
REQUEST_TIME => 1713997035
)
session.client.forwarded 3.128.199.210
separator .
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tracker.ssid 699c180553a7f4685467452337f331ab
tracker.rsid 699c180553a7f4685467452337f331ab
session.token e322edf2b20fac8aca56d0eb40bc4381
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  • site 0.082 seconds (+0.023); 14.50 MB (+3.500) - afterDispatch
  • site 0.093 seconds (+0.011); 15.00 MB (+0.500) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.095 seconds (+0.002); 15.00 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.095 seconds (+0.000); 15.00 MB (0.000) - beforeRenderModule mod_collect (Collect)
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  • site 0.108 seconds (+0.000); 15.50 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.139 seconds (+0.031); 16.00 MB (+0.500) - afterRenderModule mod_menu (Main Menu)
  • site 0.139 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.141 seconds (+0.002); 16.00 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.141 seconds (+0.000); 16.00 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.144 seconds (+0.003); 16.00 MB (0.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.148 seconds (+0.004); 16.00 MB (0.000) - onAfterRender
  • site 0.151 seconds (+0.002); 16.00 MB (0.000) - sessionStore
16 MB

33 Queries Logged: 0.012367010116577 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '3662280ccd3211712462d75d7abe2f4a'
  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = '3662280ccd3211712462d75d7abe2f4a'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '699c180553a7f4685467452337f331ab'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '699c180553a7f4685467452337f331ab'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('699c180553a7f4685467452337f331ab','0','1713997036','10.84.154.251')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_tags'
  15. SELECT m.*, r.model AS aro_model, r.foreign_key AS aro_foreign_key, r.alias AS aro_alias, c.model AS aco_model, c.foreign_key AS aco_foreign_key
      FROM `jos_support_acl_aros_acos` AS m
      LEFT JOIN `jos_support_acl_aros` AS r
      ON m.aro_id=r.id
      LEFT JOIN `jos_support_acl_acos` AS c
      ON m.aco_id=c.id
  16. SELECT *
      FROM `jos_users`
      WHERE `jos_users`.`username` = NULL
  17. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  19. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= '2024-04-24 22:17:16' )
      AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= '2024-04-24 22:17:16' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  21. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_categories'
  22. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_newsletter'
  23. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  24. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_projects'
  25. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  26. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_collections'
  27. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_blog'
  28. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  29. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wiki'
  30. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_citations'
  31. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  32. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_media'
  33. UPDATE `jos_session`
      SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1713997035;s:18:\"session.timer.last\";i:1713997035;s:17:\"session.timer.now\";i:1713997035;s:24:\"session.client.forwarded\";s:13:\"3.128.199.210\";s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"699c180553a7f4685467452337f331ab\";s:12:\"tracker.ssid\";s:32:\"699c180553a7f4685467452337f331ab\";s:12:\"tracker.rsid\";s:32:\"699c180553a7f4685467452337f331ab\";s:13:\"session.token\";s:32:\"e322edf2b20fac8aca56d0eb40bc4381\";}',`time` = '1713997036',`ip` = '10.84.154.251'
      WHERE `session_id` = '699c180553a7f4685467452337f331ab'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:21
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:21
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:21
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:113
  • onAfterInitialise Method plgSystemReferrerpolicy::onAfterInitialise /core/plugins/system/referrerpolicy/referrerpolicy.php:21
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:21
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:21
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:21
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:21
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:21
  • onDisplay Method plgCaptchaImage::onDisplay /core/plugins/captcha/image/image.php:56
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:22
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:60
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:25
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:21