How Email Tracking Works

When the HUB sends out an email newsletter, we embed a tiny invisible image at the bottom of the email message. This image sometimes called a "Tracker" or "Web Beacon" is unique to each newsletter mailing.

When the newsletter is opened by a recipient, this "Tracker" is downloaded from our server and we count that as a 'open'.

We also track your newsletter clicks by directing the links in your newsletters to a central location, where we are able to capture that click, and then redirect the user to their final and desired destination.

By default is email tracking is set to 'on', but you can choose to turn off newsletter tracking at any time.

Can I use my own Tracking Code

Yes you can! Just make sure to turn email tracking off on the HUB for that newsletter. Just make sure to insert the other tracking code into the outgoing newsletter. We dont strip any 3rd party tracking code before sending.

Debug Console

Close12 MBRequestSessionTimelineDatabase16Events16
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( USER => apache, HOME => /usr/share/httpd, FCGI_ROLE => RESPONDER, REDIRECT_HTTP_AU... Array(
USER => apache,
HOME => /usr/share/httpd,
FCGI_ROLE => RESPONDER,
REDIRECT_HTTP_AUTHORIZATION => ,
REDIRECT_UNIQUE_ID => ZgV754Pth537m@H9swXPJAAAAA4,
REDIRECT_SCRIPT_URL => /help/newsletter/emailtracking,
REDIRECT_SCRIPT_URI => https://ielab.info/help/newsletter/emailtracking,
REDIRECT_HTTPS => on,
REDIRECT_STATUS => 200,
HTTP_AUTHORIZATION => ,
UNIQUE_ID => ZgV754Pth537m@H9swXPJAAAAA4,
SCRIPT_URL => /help/newsletter/emailtracking,
SCRIPT_URI => https://ielab.info/help/newsletter/emailtracking,
HTTPS => on,
HTTP_X_FORWARDED_FOR => 44.204.34.64,
HTTP_X_FORWARDED_PROTO => https,
HTTP_X_FORWARDED_PORT => 443,
HTTP_HOST => ielab.info,
HTTP_X_AMZN_TRACE_ID => Root=1-66057be7-3c217d973072b89c15ba9aa8,
HTTP_ACCEPT => */*,
HTTP_USER_AGENT => claudebot,
HTTP_REFERER => http://ielab.info/help/newsletter/emailtracking,
PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.2k-fips mod_python/3.5.0- Python/2.7.5,
SERVER_NAME => ielab.info,
SERVER_ADDR => 10.84.154.253,
SERVER_PORT => 443,
REMOTE_ADDR => 10.84.154.252,
DOCUMENT_ROOT => /var/www/ielab,
REQUEST_SCHEME => https,
CONTEXT_PREFIX => ,
CONTEXT_DOCUMENT_ROOT => /var/www/ielab,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/ielab/index.php,
REMOTE_PORT => 24524,
REDIRECT_URL => /help/newsletter/emailtracking,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.1,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /help/newsletter/emailtracking,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1711635431.7559,
REQUEST_TIME => 1711635431
)
session.client.forwarded 44.204.34.64
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid c65611f4f7da4331feba0f9c08e32fcd
tracker.ssid c65611f4f7da4331feba0f9c08e32fcd
tracker.rsid c65611f4f7da4331feba0f9c08e32fcd
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  • site 0.060 seconds (+0.020); 11.00 MB (+1.500) - afterRoute
  • site 0.067 seconds (+0.007); 11.50 MB (+0.500) - afterDispatch
  • site 0.070 seconds (+0.003); 12.00 MB (+0.500) - onAfterRender
  • site 0.072 seconds (+0.001); 12.00 MB (0.000) - sessionStore
12 MB

16 Queries Logged: 0.0051817893981934 seconds

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      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
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  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:20
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  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:21
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